Job Details

Vacancy for Customer Support Analyst

Salary: Competitive Salary & Benefits Package
Location: Marlow, Bucks, SL7 1DD

About us

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

CIPHR’s mission is to be a strategic partner in the delivery of software and services, to unlock the true value of people-related data. We work hard to meet client demands through software, outsourcing, data management, and new forms of knowledge-based services.

With ambitious growth plans, and working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will implement creative and innovative ideas and solutions.

We want to continue to expand our growing workforce with creative professionals who can add value and originality to our teams. Employees need to be dedicated to providing top-quality services and have the ability to develop a wide understanding of key HR issues and what CIPHR does to resolve them.


The Role

The Role

We’re searching for customer support analysts who will provide exceptional customer service and support to our customers in our In-house technical service desk team.

In this role you will be responsible for customer retention ensuring maximised high levels of customer satisfaction and delivering customer service that adds value to the customer experience. You’ll also support the Service Delivery Manager in meeting SLA’s whilst driving quality of service.

Ideal candidates will have a high degree of both verbal and written communication and demonstrable experience in a customer service or customer support role, with the ability to grasp and master software products quickly and effectively.  Full training on the technical aspects of the role will be provided.

Role Requirements

·         Articulate with excellent communication skills

·         Excellent time management and prioritisation skills

·         Effective problem-solving ability

·         Good literacy, numeracy and IT skills

·         Good knowledge of Microsoft Office products (Word, Excel and Outlook)

·         Calm under pressure and able to effectively prioritise workload

·         Good team player

·         Is self -motivated with a positive attitude and takes ownership of own development and progression