Job Details

Vacancy for Customer Support Analyst

Salary: Competitive Salary & Benefits Package
Location: Marlow

About us

About Us

Born out of the desire to offer products that are a little bit different, we develop leading technology to connect people data across organisations and work with a group of carefully selected strategic partners to help customers unlock the true value of people-related data.

We have ambitious growth plans, and, because we are working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will develop and implement creative ideas and solutions.

In return, we offer a fantastic reward package including pension, life assurance, and £1,500 if you refer a friend to work at CIPHR, to name a few. Because we firmly believe in helping our employees to be healthy and happy, we also offer private healthcare, dental cover, group income protection, an employee assistance programme, annual health assessments, a health cash plan, and gym membership loans. Finally, we know how important work-life harmony is, and so we offer a flexible working environment and a flexible holiday scheme, as well as regular social events.

We are committed to developing talent by encouraging our employees to take on challenges, and to growing their knowledge and their input to the business. CIPHR employees tend to stick with us for the long term, which is testament to our people and culture, and to the opportunities for personal growth and development we offer. Many of our employees began their careers as apprentices – a development route we still champion – and have gone on to enjoy successful careers with us, strategically guiding the business in senior management roles.

We’ve achieved the Investors in People (IIP) standard for 19 consecutive years and were voted one of the UK’s 75 best companies to work for in the South East in 2019. 

The Role

The Role

We’re searching for customer support analysts who will provide exceptional customer service and support to our customers in our In-house technical service desk team.

In this role you will be responsible for customer retention ensuring maximised high levels of customer satisfaction and delivering customer service that adds value to the customer experience. You’ll also support the Service Delivery Manager in meeting SLA’s whilst driving quality of service.

Ideal candidates will have a high degree of both verbal and written communication and demonstrable experience in a customer service or customer support role, with the ability to grasp and master software products quickly and effectively.  Full training on the technical aspects of the role will be provided.

Role Requirements

·         Articulate with excellent communication skills

·         Excellent time management and prioritisation skills

·         Effective problem-solving ability

·         Good literacy, numeracy and IT skills

·         Good knowledge of Microsoft Office products (Word, Excel and Outlook)

·         Calm under pressure and able to effectively prioritise workload

·         Good team player

·         Is self -motivated with a positive attitude and takes ownership of own development and progression