Job Details

Vacancy for Client Support Apprentice

Salary: Salary based on experience
Location: Marlow, Bucks, SL7 1DD

About us


CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

CIPHR’s mission is to be a strategic partner in the delivery of software and services, to unlock the true value of people-related data. We work hard to meet client demands through software, outsourcing, data management, and new forms of knowledge-based services.

With ambitious growth plans, and working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will implement creative and innovative ideas and solutions.

We want to continue to expand our growing workforce with creative professionals who can add value and originality to our teams. Employees need to be dedicated to providing top-quality services and have the ability to develop a wide understanding of key HR issues and what CIPHR does to resolve them.


The Role

With a proven record in attracting, developing and retaining apprentices we will ensure that you have a fulfilling job role, are challenged and stretched and that you are provided with  opportunities to grow your career with us.

As a member of our Service Desk team providing support and assistance to our ccustomers you'll need have an excellent approach to customer satisfaction, a professional attitude and be able to research customer queries logically and methodically. You’ll need to share our dedication to providing IT solutions that add real value to our clients.   

You'll be working as a part of a well established team and will be mentored by team members, providing value to the business whilst you complete your apprenticeship training.

The Client Suport Apprentices provide product support, guidance and advice on best practice product usage to our customers via phone, email and instant chat.

You'll need to deliver an exceptional service and support to our customers.  

Education, Experience and Skills Required
• Experience in a customer support or customer service role is useful but not essential
• Excellent written and verbal communication skills
• Understanding of software products
• Excellent time management and prioritisation skills
• Effective and logical approach to problem solving
• Good literacy, numeracy and IT skills
• Good knowledge of Microsoft Office (Word, Excel and Outlook)
• Ability to remain calm under pressure
• Self-motivated
• Good team player
• Able to maintain a positive attitude
• Willingness to learn