Job Details

Vacancy for Client Support Apprentice

Salary: Salary based on experience
Location: Marlow

About us

About Us

Born out of the desire to offer products that are a little bit different, we develop leading technology to connect people data across organisations and work with a group of carefully selected strategic partners to help customers unlock the true value of people-related data.

We have ambitious growth plans, and, because we are working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will develop and implement creative ideas and solutions.

In return, we offer a fantastic reward package including pension, life assurance, and £1,500 if you refer a friend to work at CIPHR, to name a few. Because we firmly believe in helping our employees to be healthy and happy, we also offer private healthcare, dental cover, group income protection, an employee assistance programme, annual health assessments, a health cash plan, and gym membership loans. Finally, we know how important work-life harmony is, and so we offer a flexible working environment and a flexible holiday scheme, as well as regular social events.

We are committed to developing talent by encouraging our employees to take on challenges, and to growing their knowledge and their input to the business. CIPHR employees tend to stick with us for the long term, which is testament to our people and culture, and to the opportunities for personal growth and development we offer. Many of our employees began their careers as apprentices – a development route we still champion – and have gone on to enjoy successful careers with us, strategically guiding the business in senior management roles.

We’ve achieved the Investors in People (IIP) standard for 19 consecutive years and were voted one of the UK’s 75 best companies to work for in the South East in 2019. 


The Role

With a proven record in attracting, developing and retaining apprentices we will ensure that you have a fulfilling job role, are challenged and stretched and that you are provided with  opportunities to grow your career with us.

As a member of our Service Desk team providing support and assistance to our customers you'll need to have an excellent approach to customer satisfaction, a professional attitude and be able to research customer queries logically and methodically. You’ll need to share our dedication to providing IT solutions that add real value to our clients.   

You'll be working as a part of a well established team and will be mentored by team members, providing value to the business whilst you complete your apprenticeship training.

The Client Suport Apprentices provide product support, guidance and advice on best practice product usage to our customers via phone, email and instant chat.

You'll need to deliver an exceptional service and support to our customers.  

Education, Experience and Skills Required
• Experience in a customer support or customer service role is useful but not essential
• Excellent written and verbal communication skills
• Understanding of software products
• Excellent time management and prioritisation skills
• Effective and logical approach to problem solving
• Good literacy, numeracy and IT skills
• Good knowledge of Microsoft Office (Word, Excel and Outlook)
• Ability to remain calm under pressure
• Self-motivated
• Good team player
• Able to maintain a positive attitude
• Willingness to learn