|Salary:||Salary based on experience|
|Location:||Marlow, Bucks, SL7 1DD|
Pioneering People…that’s who we’re looking for, and that’s what we are. In a nutshell – HR experts delivering state-of-the-art IT solutions to HR professionals. Creating tangible added value to what they do best.
CIPHR are an innovative, UK tech company who develop online HR systems to help organisations recruit, engage, manage and retain their workforce more effectively.
Working in a rapidly changing and developing market this is an exciting time to join. Releases of new solutions, products and strategies ensure you’ll be challenged daily and will want to demonstrate your creativity and flair.
You’ll need to share our dedication to providing IT solutions that add real value to our clients. Combine these qualities with self-motivation and a flair for thinking strategically and creatively, and we’re sure you’ll fit in just fine.
The role of Senior IT Support Analyst is to enable the growth, security and reliability of the CIPHR SaaS environment and the supporting business infrastructure. As new technology and software is developed by CIPHR, this role plays a large part in helping the team develop and then ensure processes are correctly followed to provide a consistently high standard of work and help maintain an efficient team.
This senior role within the Technical Operations team is one that is closly linked to the Team Leader’s function. The position’s main duty is to ensure that the SaaS offerings which CIPHR provides are monitored constantly. The alerts and log files generated by this monitoring should be reviewed regularly to guarantee that the environment, and it’s services, are fully functional and operating securely with a high level of resilience. It is expected that the position will check and confirm that CIPHR’s customer facing assets are successfully patched, configured and are using the latest appropriate versions of software. A regular schedule of penetration testing of the CIPHR SaaS Environment and supporting business infrastructures attack vectors will be performed, the results reviewed and remedial action documented. It is also expected that the role will provide day-to-day guidance and support for other members of the team.
To have experience in administrating and supporting
To have good troubleshooting skills and working knowledge of
Key tasks include