CIPHR

Job Details

Vacancy for Payroll Support Consultant

Salary: Competitive
Location: Marlow, Buckinghamshire

About us

Location: This role is hybrid. We will require you to attend our Marlow, Bucks office once a week, the rest of the time can be spent working remotely

Payroll Business Solutions, part of the CIPHR Group, we are a provider of end to end payroll solutions, offering both on-premise and hosted payroll software along with fully managed payroll bureau services. 

About the role: 

As one of our Software Support Consultants, you’ll be a key member of the Payroll Business Solution’s customer support team, providing telephone and email support to payroll solutions to customers. You’ll also support the implementation consultants and run selected payrolls for the bureau team, ensuring that high levels of customer satisfaction are always achieved. 

Accountabilities: 

  • Be primary contact and trusted advisor for services and software customers 

  • Ensuring incoming cases are resolved sufficiently and in a timely manner  

  • Utilise and manage other group resources as appropriate to achieve success  

  • Ensure customer expectations are managed effectively through timely and effective communication 

About You: 

  • Articulate with excellent communication skills 

  • Excellent time management and prioritisation skills 

  • Effective problem-solving ability 

  • Good literacy, numeracy and IT skills 

  • Good knowledge of payroll legislation  

  • Good knowledge of Microsoft Office products (Word, Excel and Outlook) 

  • Calm under pressure and able to effectively prioritise workload 

  • Good team player 

  • Is self -motivated with a positive attitude and takes ownership of own development and progression 

What we offer:  

Apart from working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer; 

  • 25 days annual leave (28 after 3 years services), plus bank holidays 

  • Pension 

  • Regular training  

  • Life assurance 

  • Medical Cover and Dental cover 

  • Perks at Work – access to exclusive discounts, cinema tickets, etc.  

  • Free annual health screening 

  • Gym Loan 

  • £1,500 employee referral scheme 


The Role

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