About the role
Working in our busy technical Rapid Response centre you will become part of the next generation of CIPHR employees seeking to build a career within a technical field.
You will be joining our technical customer care team, known at CIPHR as Client Support Analysts, who are passionate about supporting our customers and each other to the best of their ability.
In this role you will be the first line response with regards to customer support. Responding to queries via phone, email and live chat ranging from general enquiries to more complex support incidents. Our focus is to provide outstanding levels of customer satisfaction by delivering customer service that adds value to the customer experience.
As a Client Support Analyst on our Future Talent programme, you will be full supported to achieve a nationally recognised IT Solutions Technician Qualification by the end of your first 18 months at CIPHR.
In your first 4-6 weeks, before starting your qualification journey, you will spend time getting to know the team, the role and the organisation to set you up for your next steps.
What you’ll be doing
Future Talent facts
What do we need from you?
The application process
Once your application has been submitted it will be reviewed and our Talent team will be in touch to confirm if you have been invited to the next stage (so look out for our email, you may need to check your junk mail just in case).
We know that a CV can only tell us so much about you so you will be invited to complete our interactive assessment. This will take you approximately 45 minutes to complete and will consist of a number of situational judgement questions, along with some numerical and verbal reasoning tests and will conclude with a video interview.
This assessment has been designed to look for grit and determination, a willingness to embrace our digital reality and the ability to apply your creativity and knowledge to solve any problem.
It won’t require any prior knowledge or expertise; we are simply looking at your potential and what you could bring to CIPHR.
The final stage of your application will be an assessment day at our office in Marlow, Buckinghamshire. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises.
Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.
What you’ll get
Starting salary of £20,000. We will provide you with all the equipment you need plus 25 days annual leave (28 after 3 years services), plus bank holidays, Pension, Life assurance, medical cover and dental cover and access Perks at Work – access to exclusive discounts, cinema tickets, etc. CIPHR also had a referral scheme where we rewards employees who refer great people into the company by giving them £1,500 per referral.
We will also fully fund your qualification and associated training through the programme.
How you’ll grow and be supported
Be yourself - At CIPHR we give you the freedom to be yourself in whatever role you choose. Whether it is forging your ideal career path or coming up with new ideas and concepts to help us grow. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.
Be developed - Your learning and development plan has been designed to give you key learning milestones on your career journey. Our learning team are here to support you through each step of your journey from your first day onwards.
Be Supported - Whatever path you choose we’ll be right there with you. You will be working alongside your Future Talent peers with the support of the CIPHR teams across the business to ensure you get the best from day one.
So why wait?
We'll keep our roles open until we have filled all positions. But things move quickly round here, so we would recommend applying early to avoid disappointment.