Job Details

Vacancy for Technical Customer Support - Future Talent Programme

Salary: Competitive
Location: Marlow

About us

About the role 

Working in our busy technical Rapid Response centre you will become part of the next generation of CIPHR employees seeking to build a career within a technical field.

You will be joining our technical customer care team, known at CIPHR as Client Support Analysts, who are passionate about supporting our customers and each other to the best of their ability.

In this role you will be the first line response with regards to customer support. Responding to queries via phone, email and live chat ranging from general enquiries to more complex support incidents. Our focus is to provide outstanding levels of customer satisfaction by delivering customer service that adds value to the customer experience.

As a Client Support Analyst on our Future Talent programme, you will be full supported to achieve a nationally recognised IT Solutions Technician Qualification by the end of your first 18 months at CIPHR.

In your first 4-6 weeks, before starting your qualification journey, you will spend time getting to know the team, the role and the organisation to set you up for your next steps.

What you’ll be doing 

  • You will learn how to provide exceptional support to customers and help them to get the most from their CIPHR solutions
  • By the end of the programme, you will be leading customer-facing sessions with confidence, ensuring support queries are triaged correctly and priorities are fully understood
  • You will also learn how to work as part of a busy and dynamic team as well as an individual
  • We will support you as your grow your skills such as time management and workload prioritisation
  • We will help you expand on your communication skills to support you in your customer focused journey
  • Alongside all of this you will be supported as you study towards your Level 3 IT Solutions Technician to gain your qualification

Future Talent facts

  • This is a full time, permanent position
  • This apprenticeship programme is 18 months 
  • Throughout the programme there will a blended approach to your learning, consisting of classroom-based learning, digital modules and hands on experience to build your knowledge and skills.
  • A dedicated skills coach/mentor will be on hand to support you along the way
  • You will work towards the following qualification: Level 3 IT Solutions Technician Qualification 

What do we need from you? 

  • Need to have GCSE/O ’Level Grades A*-C (4-9). Don’t worry, if you do not have these qualifications, we will help you achieve the equivalent level qualification as part of the Future Talent programme
  • A confident communicator and team player 
  • Passionate about providing our customers with the best service possible
  • Enthusiastic about all things CIPHR
  • A resilient attitude 
  • A desire to understand technology, and have an inquisitive mind when it comes to learning the latest in technology trends
  • Our offices are in Marlow, Buckinghamshire. You will need to be able to commute to this location on a regular basis

The application process 

Once your application has been submitted it will be reviewed and our Talent team will be in touch to confirm if you have been invited to the next stage (so look out for our email, you may need to check your junk mail just in case).

We know that a CV can only tell us so much about you so you will be invited to complete our interactive assessment. This will take you approximately 45 minutes to complete and will consist of a number of situational judgement questions, along with some numerical and verbal reasoning tests and will conclude with a video interview.

This assessment has been designed to look for grit and determination, a willingness to embrace our digital reality and the ability to apply your creativity and knowledge to solve any problem.

It won’t require any prior knowledge or expertise; we are simply looking at your potential and what you could bring to CIPHR.

The final stage of your application will be an assessment day at our office in Marlow, Buckinghamshire. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises. 

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

What you’ll get 

Starting salary of £20,000. We will provide you with all the equipment you need plus 25 days annual leave (28 after 3 years services), plus bank holidays, Pension, Life assurance, medical cover and dental cover and access Perks at Work – access to exclusive discounts, cinema tickets, etc. CIPHR also had a referral scheme where we rewards employees who refer great people into the company by giving them £1,500 per referral.

We will also fully fund your qualification and associated training through the programme. 

How you’ll grow and be supported 

Be yourself - At CIPHR we give you the freedom to be yourself in whatever role you choose. Whether it is forging your ideal career path or coming up with new ideas and concepts to help us grow. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible. 

Be developed - Your learning and development plan has been designed to give you key learning milestones on your career journey. Our learning team are here to support you through each step of your journey from your first day onwards.

Be Supported - Whatever path you choose we’ll be right there with you. You will be working alongside your Future Talent peers with the support of the CIPHR teams across the business to ensure you get the best from day one.

So why wait? 

We'll keep our roles open until we have filled all positions. But things move quickly round here, so we would recommend applying early to avoid disappointment. 

The Role

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