Job Details

Vacancy for Graduate Technical Customer Support

Salary: Competitive
Location: Remote and travel to Marlow, Buckinghamshire

About us

About the role

We are looking for a technology graduate who has a passion for a role which has focus of both technical and customer support.

This role would suit a highly IT literate person looking to get really involved and immersed in a technology focused role and organisation.

You will have completed a technology focused degree and have gained some experience in a customer facing environment.

You will be joining a dedicated group of client support analysts who are passionate about supporting our customers and each other to the best of their ability.

This role will give you the experience and knowledge to be the first line response with regards to customer support. Responding to queries via phone, email and live chat ranging from general enquiries to more complex support incidents. Our focus is to provide outstanding levels of customer satisfaction by delivering customer service that adds value to the customer experience.

What skills and experience you will gain:

  • Leading customer-facing sessions with confidence, ensuring support queries are triaged correctly and priorities are fully understood
  • Gain experience with comfortably managing customer escalations
  • Gain strong analytical skills and how to approach technical issues logically
  • Diagnosing, troubleshooting and problem solving
  • How to excel at time management and workload prioritisation skills
  • The ability to remain calm under pressure

What to expect:

  • A fantastic training and mentoring programme  
  • A great team culture
  • Career progression
  • Working in a fast-paced support environment

What we offer:

Apart from a working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

  • 25 days annual leave (28 after 3 years services), plus bank holidays
  • Pension
  • Regular training
  • Life assurance
  • Medical Cover and Dental cover
  • Perks at Work – access to exclusive discounts, cinema tickets, etc.
  • Free annual health screening
  • Gym Loan
  • £1,500 employee referral scheme

About CIPHR:

CIPHR is a specialist provider of SaaS HR, payroll, recruitment and learning software through its HCM platform, CIPHR Connect. CIPHR’s cloud-based solutions help busy HR teams to streamline their processes across the entire employee lifecycle and spend more time working strategically.

The Role

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