|Location:||Remote - Travel to Marlow|
Location: This is a hybrid role. 2 days a week in our Marlow office (Abbey House, 28-30 Chapel St, Marlow SL7 1DD) and 3 days a week remote working.
About the role
Our business is growing, and we are seeking to enhance our customer support team.
You will be joining a dedicated group of customer support analysts who are passionate about supporting our customers and each other to the best of their ability.
In this role you will be the first line response with regards to customer support. Responding to queries via phone, email and live chat ranging from general enquiries to more complex support incidents. Our focus is to provide outstanding levels of customer satisfaction by delivering customer service that adds value to the customer experience.
Ideal candidates will have a high degree of both verbal and written communication and demonstrable experience in a technical support or customer focused role, with the ability to grasp and master software products quickly and effectively. Full training on the technical aspects of the role will be provided.
What we offer:
Apart from a working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;
CIPHR is a specialist provider of SaaS HR, payroll, recruitment and learning software through its HCM platform, CIPHR Connect. CIPHR’s cloud-based solutions help busy HR teams to streamline their processes across the entire employee lifecycle and spend more time working strategically.