Vacancy for Project Delivery Manager

About the Role:

CIPHR has an opportunity for an experienced Project Manager to join CIPHR, a fast-growing SaaS business, as a Project Delivery Manager.

· Own and manage a portfolio of SaaS implementation projects

· Provide a high-quality customer service whilst engaging with stakeholders of various levels at the organisations where our SaaS solutions are being implemented

· Work collaboratively with other project delivery managers, ensuring our entire portfolio is managed effectively and efficiently

· Identify and reduce (where possible) risks to implementation and clearly communicate these with the customer where appropriate

· Produce and maintain project plans, ensuring your customers are aware of activity at each stage of the project, effectively communicating where responsibilities reside

· Maintain and meet governance standards within the Project environment, ensuring project documentation and internal systems are updated appropriately

· Identify and implement efficiencies within the Project lifecycle

· Ensuring that assigned projects and tasks are delivered on time, in budget and to a high level of quality

· Pro-actively identifying opportunities for product upsell and increased revenue via services

· Be a champion of the CIPHR brand and products, and ensure customers understand the true value of the products and services they have purchased

· Working closely with Customer Success to ensure positive customer health when ‘in project’

· Continuously engaging and collaborate with the wider business to drive and achieve efficiency savings throughout the implementation process

About You:

· Ability work across multiple projects, with high levels of complexity, based on a range of customer requirements

· Excellent organisational, diagnostic and problem-solving skills and works well under pressure

· Flexibility with a 'can do’ enthusiastic approach

· Effective influencing and negotiating skills

· Customer-centric in your approach to delivery

What we offer:

Apart from a working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

· 25 days annual leave (28 after 3 years services), plus bank holidays

· Pension

· Regular training

· Life assurance

· Medical Cover and Dental cover

· Perks at Work – access to exclusive discounts, cinema tickets, etc.

· Free annual health screening

· Gym Loan

· £1,500 employee referral scheme

About CIPHR:

CIPHR is a specialist provider of SaaS HR, payroll, recruitment and learning software through its HCM platform, CIPHR Connect. CIPHR’s cloud-based solutions help busy HR teams to streamline their processes across the entire employee lifecycle and spend more time working strategically.