Job Details

Vacancy for Technical Operations Apprentice

Salary: Competitive Salary & Benefits Package
Location: Marlow

About us

About us

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

CIPHR’s mission is to be a strategic partner in the delivery of software and services, to unlock the true value of people-related data. We work hard to meet client demands through software, outsourcing, data management, and new forms of knowledge-based services.

With ambitious growth plans, and working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will implement creative and innovative ideas and solutions.

We want to continue to expand our growing workforce with creative professionals who can add value and originality to our teams. Employees need to be dedicated to providing top-quality services and have the ability to develop a wide understanding of key HR issues and what CIPHR does to resolve them.

The Role

The Role

With a proven record in attracting, developing and retaining apprentices we will ensure that you have a fulfilling job role, are challenged and stretched and that you are provided with opportunities to grow your career with us.

As a Technical Operations Apprentice you will support our engineers and provide 3rd line level support of web applications and associated infrastructure that CIPHR uses to deliver services to its customers. You’ll be working alongside other apprentices and senior team members who will provide support and development to you.  In this role you’ll also be responsible for helping to ensure that new software CIPHR has developed is deployed and configured correctly always working to customer deadlines. Also collaboratively working across functions to deliver and support CIPHR’s services.


Respond to SaaS support related tickets in an efficient, professional and timely manner

Strive to become proficient in the supporting all aspects of the SaaS environment including the software installed in it      

Proactively evaluate quicker ways to achieve tasks using technical solutions whilst maintaining a high standard of work

Work on projects alongside senior members of the team to achieve time sensitive client focussed goals  

Create clearly worded documentation, guidance and notes as appropriate to the work being delivered and the audience receiving it

Role Requirements

•       3 x GCSE or equivalent at grade A-C in any subject plus GCSE English and Maths grade D or above

•       Good knowledge of Microsoft Office

•       Active learner with a passion for tech

•       Strong can-do work ethic

•       Enthusiastic and self- motivated

•       Professional attitude